Returns
At Tenora, we understand that sometimes things don't work out as planned. That's why we have a hassle-free return policy in place to ensure your satisfaction.
If you are not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund. Whether the item didn't meet your expectations or you simply changed your mind, we've got you covered.
To initiate a return, please follow these simple steps:
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Contact our customer support team at hello@tenora.co. They will guide you through the return process and provide you with a return authorization number. Alternatively you can submit a form through the "Contact Us" page, if you are having trouble with the previous option.
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Package the item securely, making sure to include all original packaging, accessories, and documentation.
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Attach the return authorization number to the package.
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Ship the package back to us using a reliable shipping method. We recommend using a trackable service to ensure the safe delivery of your return.
Once we receive your return, our team will inspect the item to ensure it is in its original condition. If everything checks out, we will issue a refund to your original payment method within 5 business days.
If you received a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue and provide a replacement or refund.
If you have any questions or concerns about our return policy, please don't hesitate to reach out to our friendly customer support team. We're here to help!